Customer Service
How do I contact Gym Closet?
Customer service may be reached Monday-Friday from 8:00am - 5:30pm eastern time by: Phone: 1-800-445-8873. Fax: toll-free at 1-866-833-3349. Mail: Gym Closet P.O. Box 549, Temperance, MI. 48182, Email orders: orders@gymcloset.com. General Questions: help@gymcloset.com.
What is your guarantee?
We stand behind our products. If you are not 100% satisfied with your purchase, you can return the item(s) for a full refund within 30 days of the purchase date. Items that are NOT defective must be unused, in their original packaging and in the same condition as they arrived to be returned. Defective items may be returned within the 30 days by contacting help@gymcloset.com. Please include your order number for faster service. Exclusions and in some cases a restocking fee may apply. Shipping costs are non-refundable unless the item is defective.
Do you accept purchase orders?
Yes, we accept purchase orders from schools, some organizations like YMCA's, City, State and local governments. We make it easy for you. To place an order using a PO, simply checkout on our website and select purchase order as your payment method. Enter your PO number and upload a hard copy of your PO when prompted.
How do I save items to my cart?
To save items in your cart, you need to have an account first (Sorry!). Please see "My Account" at the top of this page or log into your existing account. Items added to your cart while logged in are automatically saved. FYI, items added to your wish list are automatically saved too. To add items to your wish list, please log in and click on the heart symbol (♥) displayed with each product. To retrieve items saved to a cart or a wish list, simply log back in to your account anytime from any computer.
What is your Return Policy?
To return merchandise, please contact us by phone or email within 90 days of receipt of the equipment for instructions. If you have an invoice number or packing list available, we will be able to serve you even faster.
On most returns, you will have a choice of receiving new equipment, receiving a credit to your account, or receiving a refund; provided the item is new and unused
For damaged or defective equipment, we email you a postage paid return slip, if possible, Use that to send the item back to us via FedEx or UPS.
Please note: for certain items, usually large items, there may be a restocking fee of up to 20%, plus shipping costs to return the product. There is no returns available on anything custom made.
How much will it cost to ship my order?
This website calculates shipping rates automatically. Sometimes shipping on a freight item, especially going to a rural location, may be more. Freight items are easily identified because they have item numbers beginning with "FT-". If an additional shipping is necessary, we will contact you with a quote for your approval, prior to shipping. Shipping calculated by this web site only applies to orders shipping within the Contiguous United States. Inside deliver, delivery notifications and shipping outside the contiguous United States require additional charges. Please call or e-mail us for a quote. Send requests to help@gymcloset.com, or call 1-800-445-8873.
How fast do we ship?
Most orders leave our warehouse in Toledo Ohio the same business day they are placed. Most customers can expect to receive their order 1-3 days later. Of course exceptions apply, so if you're in a hurry, we suggest contacting us by email or phone. We have real people who answer the phone and they will help you: help@gymcloset.com, or call us at 1-800-445-8873.
Does this website store my credit card number?
No, never. When you checkout using a credit card, we use a new technology that replaces your credit card account number, with a unique digital identifier called a Token. Tokens allow payments to be processed without exposing actual account numbers and can't be used to make payments at other merchants, so even if the token is compromised, your card information remains safe.
What is our federal tax ID number?
82-4625737.
Why am I being charged tax and how can I get it removed?
A June 2018 ruling by the US Supreme Court (South Dakota v. Wayfair, Inc.) introduced significant changes for the American eCommerce industry with regard to the handling of state and local sales tax. Like most other eCommerce companies, we are now required to charge sales tax on all applicable orders. Tax exempt customers who have set up an online account with us can request us to set their account to tax exempt but we need your tax exempt number sent to us first.
How do I get a Gym Closet completed W-9 tax form?
Simply click the link at right to download a completed and signed GCW9. Alternately you can search for W9 in the search box above.